Skip to main Content

ServiceNow IT Service Management (ITSM) Implementation

Learn practical skills that may be applied immediately to accelerate ITSM implementations.

IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations.
This course aligns with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation, using a low-code or no-code approach.
This course focuses on the baseline capabilities, security and architecture of these ITSM applications and processes:

Incident Management

Problem Management

Change Management

Service Catalog and Request Management

Service Portfolio Management


Information on Configuration Management (including Common Service Data Model), Knowledge Management, and Release Management, and how they are used to support the ITSM applications listed above, is also provided. Class participants will also receive an introduction to the ITSM Professional suite, including Performance Analytics, Continual Improvement, Vendor Manager Workspace, and Machine Learning.

 

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Delivery Format

  • Company Event

    Event at company

  • Elearning (Self-paced)

    Self paced electronic learning

  • Virtual Learning

    Learning that is virtual

12 courses found

    • Delivery Format: Virtual Learning
    • Date 13-15 May, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 13-15 May, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 13-15 May, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 13-15 May, 2026 | 12:00 PM to 8:00 PM
    • Location: Virtual (Arabian St)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 03-05 June, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 03-05 June, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 03-05 June, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 03-05 June, 2026 | 11:00 AM to 7:00 PM
    • Location: Virtual (Arabian St)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 29 June-01 July, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 29 June-01 July, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (Arab Stand)
    • Language: English
    Request Space

Request a date or location for this course

Dates in Other Countries